Sales Account Manager

Job Description

About the client:

Our client is a recognized leader in outsourced omnichannel customer experience management across the GCC and MENA regions, operating an extensive network of contact centers in key cities throughout Saudi Arabia and Egypt. Renowned for delivering award-winning BPO solutions, they excel in helping organizations across diverse industries enhance their customer engagement and operational efficiency. With a strong focus on quality, cost-effectiveness, and innovation, they have built a reputation for implementing best practices and achieving measurable results, consistently earning recognition as one of the top service providers in the region.

Job Description:

We are looking for a passionate and solution-oriented Sales Account Manager to manage multiple client accounts.

The Sales Account Manager will oversee solution sales activities in KSA, including sourcing leads, converting them into clients, achieving sales targets, developing new business, and maintaining high levels of customer satisfaction. The role also involves maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to ensure client expectations are met.

Requirements:

• 3+ years of sales experience in a dynamic IT, software, services, or solutions business. Genesys sales experience within KSA is preferred.
• Proven track record in building business relationships and managing accounts across sectors such as government, hospitality, healthcare, and commercial.
• Demonstrated success in meeting or exceeding sales targets and goals.
• Strong leadership, managerial, and organizational skills.
• Excellent communication, presentation, interpersonal, and customer service skills.
  Strong negotiation and sales skills.