Production Support

Job Description

Our esteemed client is expanding its financial operations to support their investment banking clients, starting in Saudi Arabia and Lebanon with potential extensions across other Gulf countries. They are looking to recruit a skilled Data Scientist to join their team and contribute to this exciting growth.
Requirements:

• Familiar with Jira Service Management (JSM).
• Knowledge of ITSM Systems IT Service Management Systems.
• ITIL Certification or similar ITIL practices (Incident, Service Request, Change, Problem.
• Knowledge in SLA (Service Level Agreement).
• Report generation using Jira Dashboards or Others.
• Coordinates activities and tasks among project team members.
• Manages issues/problems, and activity progress to ensure no SLA Escalation.
• Serves as liaison between technical and non-technical teams to ensure all project targets and requirements are met.
• Bachelor’s degree in IT or Technical Related.
• Computer & Digital Literacy (functional knowledge of using a computer and its hardware/software.
  digital platforms to find information.