IT Technical Support
Job Description
Our client is an advanced IT services provider and digital transformation expert based in Lebanon. They offer intelligent and innovative solutions across various fields of information technology. Their primary goal is to develop and maintain highly effective, reliable, secure, and innovative information systems. This ensures that all their clients have the right tools to develop and enhance their businesses.
Position Overview:
They are actively seeking an IT Technical Support to grow the support technicians team. This role is pivotal in ensuring the smooth operation of our IT support services, with a primary focus on Microsoft technologies and a strong emphasis on networking. While extensive experience is not mandatory, a good understanding of Azure, networking principles, and in backup and antivirus management are necessary for success.
Responsibilities:
- Technical Expertise: Good knowledge in Microsoft technologies. Apply networking knowledge to optimize and enhance the organization’s IT infrastructure.
- Problem Resolution: Ensure the timely resolution of the technical issues, escalating complex challenges as needed. Collaborate with cross-functional teams to address intricate technical problems effectively.
- Backup and Antivirus Management: Maintain backup systems to ensure data integrity and efficient recovery capabilities. Implement and oversee antivirus solutions, ensuring the robust security of the organization’s IT environment.
- Networking: Apply networking principles to enhance the overall connectivity and performance of the organization’s IT systems. Collaborate with network specialists to address and optimize network infrastructure.
- Documentation and Reporting: Maintain accurate documentation of technical procedures, support processes, and networking configurations. Generate regular reports on team performance, issue resolution, and opportunities for improvement.
Qualifications:
- Previous experience as a technical support, showcasing familiarity with Microsoft technologies, and networking.
- Good knowledge in backup systems and antivirus management.
- Excellent communication and interpersonal skills.
- Eagerness to learn and adapt to evolving technologies.
