Mir Mohammed Talha
About Candidate
Ensured safe and dependable network operations by configuring and troubleshooting network infrastructure, including switches, routers, VPNs, Wi-Fi, and TCP/IP connectivity.
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Monitored and maintained endpoint security, system patching, and vulnerability remediation activities to reduce cybersecurity risks and ensure compliance.
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Investigated and resolved security-related incidents, suspicious activities, malware infections, and user-reported threats while supporting incident response processes.
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Managed server operations, including system maintenance and data backup procedures.
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Performed data backups and restorations between live production servers, local storage, and external hard drives.
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Worked with IT and security teams to improve organizational cybersecurity posture and business continuity while offering technical support for servers, workstations, and cloud services.
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Maintained secure access control by using Active Directory, Microsoft 365, and identity management platforms to manage user accounts, access rights, and security rules.
Location
Education
Work & Experience
◦ Provided end-user support for software and hardware issues, ensuring timely resolution and minimal disruption to business operations. ◦ Managed system configurations and software installations across a fleet of workstations, improving overall employee productivity by 20%. ◦ Coordinated with IT teams to address network connectivity issues and optimize server performance, reducing downtime by 15%. ◦ Performed routine system maintenance, including updates and security patches, ensuring systems were up-to-date and secure. ◦ Documented troubleshooting steps and resolutions in the internal knowledge base, enhancing team efficiency and response times. ◦ Skills Learnt and Used: Technical Support, Troubleshooting, Network Administration, User support, Documentation.
