Mir Mohammed Talha

◦ Provided end-user support for software and hardware issues, ensuring timely resolution and minimal disruption to business operations. ◦ Managed system configurations and software installations across a fleet of workstations, improving overall employee productivity by 20%. ◦ Coordinated with IT teams to address network connectivity issues and optimize server performance, reducing downtime by 15%. ◦ Performed routine system maintenance, including updates and security patches, ensuring systems were up-to-date and secure. ◦ Documented troubleshooting steps and resolutions in the internal knowledge base, enhancing team efficiency and response times. ◦ Skills Learnt and Used: Technical Support, Troubleshooting, Network Administration, User support, Documentation.