Krystelle Kallab
About Candidate
Experienced Sales and Customer Engagement Specialist with over 8 years of success in retail management and customer-focused roles. Proven ability to drive business growth through effective sales strategies, strong client relationships, and innovative marketing initiatives. Skilled in social media management, team leadership, and optimizing operational processes to enhance revenue and customer satisfaction.
Location
Education
Focused on visual communication, design principles, and creative software tools including Adobe Photoshop, Illustrator, and InDesign. Gained practical experience in branding, typography, and layout design.
Work & Experience
• Managed the DIY and stationery sections, delivering personalized support to customers to meet their needs. • Facilitated seamless customer experiences by providing product guidance and addressing inquiries. • Coordinated inventory control by monitoring stock levels, placing orders for missing items, and liaising with suppliers. • Maintained organized merchandise displays to optimize sales and customer satisfaction.
• Led sales initiatives, achieving top results through effective coaching and mentoring of sales associates. • Fostered a positive team culture to drive accountability and high-performance service delivery. • Enhanced brand presence via social media management, increasing customer engagement across digital platforms. • Developed and maintained strong relationships with market peers to identify growth opportunities.
• Directed daily store operations, managing and motivating a team to exceed sales targets and customer service standards. • Collaborated with design and marketing teams to implement growth strategies, resulting in a 15% sales increase. • Achieved and maintained customer satisfaction ratings above 95%, promoting loyalty and repeat business. • Oversaw inventory, merchandising, and staff training to ensure operational excellence.
• Delivered timely and accurate customer support via phone and email, managing high inquiry volumes effectively. • Coordinated order processing, tracking, and delivery confirmation to streamline customer service workflows. • Liaised with internal departments to ensure efficient operations and customer satisfaction.
