Sales Development Representative
Job Description
About the Client:
A rapidly growing service-based company leveraging a mobile app and digital tools to provide professional cleaning and facility services. The company focuses on operational efficiency, customer experience, and seamless backend coordination to support both clients and on-ground teams.
Role Summary:
The Sales Development Representative – Backend & App Experience supports sales growth and customer experience by engaging app users, collecting structured feedback, managing backend operations, and generating reports. The role includes client outreach, backend data management, coordinating with operations and sales teams, and ensuring smooth service execution.
Key Responsibilities:
- Sales Development & App Engagement
- Contact app users (account creators, app installers, clients with or without orders)
- Answer DMs across social platforms and app chatbox
- Collect structured feedback on app usability, booking process, pricing, and service satisfaction
- Identify sales opportunities and conversion blockers
- Track interactions, categorize feedback, and report insights daily/weekly
- Backend & Operations Support
- Manage client bookings, schedules, and service details on the platform
- Coordinate between customer service, operations, supervisors, and drivers
- Monitor backend operations and flag issues proactively
- Handle service modifications, rescheduling, cancellations, and special requests
- Prepare backend reports related to bookings, cancellations, complaints, and service performance
- Customer Service Support
- Assist in client inquiries via phone, WhatsApp, email, or app
- Support complaint resolution and post-service follow-ups
- Maintain professional and consistent communication aligned with company standards
- Administrative & Coordination Tasks
- Support costing, quotation preparation, and client onboarding
- Maintain accurate documentation and records
- Assist in special projects as required by management
Skills & Qualifications
- 1–3 years of experience in sales support, customer service, CRM, or backend operations
- Bachelor’s degree preferred (Business Administration, Management, or related)
- Strong communication skills in Arabic and English (French is a plus)
- Comfortable using CRMs, ERP systems, Google Workspace, Excel, and digital tools
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Proactive, analytical, and problem-solving mindset
Personal Attributes
- Client-oriented with a growth mindset
- Calm, professional, and structured when handling objections or complaints
- Team player with strong coordination and accountability
Other Requirements
Flexibility during peak hours and responsiveness to DMs outside working hours
Commitment to equality, diversity, and company policies