Chadi Sayah
About Candidate
- Career Objective
- Results-driven business consultant and customer experience leader with 20+ years of cross-functional expertise across hospitality, retail, fitness, financial services, and technology. Seeking senior leadership roles in Customer Experience, Operations, or Business Development where I can leverage my skills in CRM transformation, operational efficiency, and loyalty program development to drive sustainable growth and customer satisfaction.
- Key Strengths
- Customer Experience Leadership: Proven track record in designing and executing CX strategies that improve CSAT, NPS, and retention across 100+ branches and multi-sector organizations.
- Operational Excellence: Led large-scale teams (100+ staff), improving efficiency, profitability, and service quality through KPI-driven performance management.
- Digital Transformation: Expertise in CRM (Salesforce, Odoo), automation, AI-powered service tools, and customer journey mapping to optimize processes and elevate customer engagement.
- Business Growth: Achieved double-digit growth in multiple roles by aligning CX and operational strategies with organizational goals and market needs.
- Multicultural Team Leadership: Skilled at leading diverse teams across GCC markets, building collaborative cultures, and driving talent development.
- Career Path Focus
- Short-Term (1–2 years):
- Secure a leadership role in CX/Operations/Business Development within a fast-growing company in KSA/UAE.
- Apply CRM and digital solutions to optimize service quality and customer retention.
- Drive measurable improvements in key KPIs (NPS, CLV, CSAT).
- Mid-Term (3–5 years):
- Transition into a Director or VP role overseeing regional CX and operations.
- Lead large-scale digital transformation and loyalty initiatives across multiple markets.
- Position the organization as a customer-first brand aligned with Vision 2030 and GCC market trends.
- Long-Term (5–10 years):
- Progress into a C-level leadership role (Chief Customer Officer, COO, or CEO Deputy).
- Shape company-wide customer and operational strategies.
- Mentor future leaders and build sustainable organizational excellence frameworks.
- Short-Term (1–2 years):
- Target Roles
- Director / VP of Customer Experience
- Director / VP of Operations
- Head of Business Development (CX & Digital Transformation focus)
- Regional Operations Director
- Target Industries
- Hospitality & Tourism
- Retail & E-commerce
- Fitness & Wellness
- Banking & Financial Services
- Technology & Digital Solutions
Location
Education
B
Bachelor's Degree
2001
Intercollege
Hospitality Managment
