Technology Officer

Job Description

Role Purpose:

To ensure the successful implementation, monitoring, and analysis of the ERP system, Takyeem platform,
and Customer Relationship Management (CRM) system by closely coordinating with client relationship
managers and team members to guarantee compliance and effectiveness, generating regular insightful
reports, and providing insights to management, which contributes to informed decision-making and
enhances overall organizational performance

Accountability Area:

1. ERP Implementation
Maintain the implementation of the new ERP system to ensure its successful deployment within established timelines and
budgetary constraints, while collaborating with cross-functional teams to proactively address challenges and enhance the system’s
overall effectiveness and user adoption.

2. ERP System Monitoring
Continuously monitor the ERP system to ensure smooth and efficient operations, providing regular status reports that highlight
system performance, identify any issues, and outline prompt resolutions, which facilitates ongoing improvements and ensure
alignment with business objectives.

3. Data Analysis
Conduct in-depth analysis of data from the ERP system to extract actionable insights and deliver detailed reports that highlight
trends, user engagement, and system efficiency while supporting informed strategic decision-making and fostering enhanced
overall organizational performance.

4. Team Coordination & Follow-Up
Continuously coordinate with cross-functional teams to ensure the ERP system operates smoothly and efficiently by generating
regular status reports that comprehensively highlight system performance, identify any issues, and provide detailed, prompt
resolutions, thereby maintaining optimal system functionality

5. Vendor Management:
Maintain relationships with ERP vendors and service providers, facilitating effective communication and coordination for timely
support, system updates, and enhancements to maintain system effectiveness.

6. User Training & Support
Provide training and support to team members on ERP functionalities and best practices by conducting engaging training sessions
and developing comprehensive user guides to reduce user-related issues over time, enhancing proficiency, and promoting more
efficient utilization of the ERP system.

7. Monthly Reporting
Generate detailed monthly reports for top management by delivering comprehensive and timely submissions that compile key
performance indicators (KPIs), in-depth insights, and strategic recommendations to empower informed decision-making and
contribute to organizational success.

8. Feedback Collection & Improvement
Collect feedback from users to identify areas for improvement, compiling comprehensive feedback reports and implementing
actionable improvement plans that enhance ERP usability and performance to improve system efficiency.

9. Performance Metrics Tracking
Establish and track key performance indicators (KPIs) related to ERP system usage and effectiveness by conducting regular analyses
of performance metrics to identify trends and areas for improvement, supporting the development of proactive strategies that
enhance system efficiency and overall organizational performance.

Education:

Bachelor’s degree in Business, IT or equivalent

Experience:

– Minimum 3 years of experience in a similar position

– Proven experience in Data Analysis and Reporting

Qualifications:

• Certification in ERP Systems (e.g., SAP, Oracle, Microsoft Dynamics) is a plus
• Knowledge of IT governance and compliance
• Knowledge of performance

Technical Skills & Generic Competencies

• Highly effective communication and interpersonal skills
• Proficiency in English, French and Arabic
• Ability to work under pressure
• Project management skills
• Initiative / Proactivity
• Attention to detail
• Organizational and Time Management Skills
• Team working and team building skills
• Analytical Skills
• High computer literacy skills & ERP software