Application Support Analyst
Job Description
Our client is a company with a renowned team of experts in the field of IT technologies. Its broad and rich experience allows it to define, design, develop and deliver scalable IT systems and critical applications for e-Payment, Cards, and Financial solutions and services.
To assure its growth over the region, they are recruiting an Application Support Analyst to join their team.
Location: Beirut, Lebanon and willing to travel if required.
The Application Support Analyst will be responsible for monitoring and maintaining software systems at the clients’ sites and responding in a timely manner to service issues and requests from the end users, and attending to all locations where the software is implemented.
Specific responsibilities include:
- Responsible for attending to clients’ sites for installing, monitoring, and maintaining software.
- Logs important incidents.
- Resolves and closes incidents.
- Escalates unresolved incidents.
- Setting up user accounts.
- Answer calls from the end users.
- Provide Level 1 support.
- Conducts software maintenance and support.
- Train the end users on the software.
- Execute test cases that are prepared by the QA managers.
- Detecting bug issues.
Requirements:
- Bachelor’s degree in computer science, computer information systems, or information technology.
- Fresh graduate or maximum from 1 to 2 years of experience as a Software Support & Test Specialist
- Good technical skills in programming languages and IT solutions.
- Willingness to work flexible hours when needed.
- Must be able to support level 1 and 2 developments for fixing issues.
- Strong communication skills.
- Working in Lebanon and willing to travel if required.
- Working in an agile, fast-paced environment.
- Knowledge in testing skills.
- Critical thinker and problem-solving skills.
