Genesys Cloud CX Consultant

Job Description

Our client is a global technology company specializing in customer experience and contact center solutions. They provide cloud-based and on-premises solutions for businesses to manage customer interactions.

We are looking for a passionate Genesys Cloud CX Consultant to join their team in Riyadh, KSA. At their firm, you won’t just work on projects—you’ll shape the future of customer experience by tackling complex, high-impact challenges for global clients.

Why Join Them?

We believe in delivering real value through innovation, expertise, and collaboration. Our projects are diverse, dynamic, and push the boundaries of what’s possible. If you’re looking for a role where your ideas matter, your skills are challenged, and your work drives real change, then this is the place for you.

Your Role and Responsibilities:

As a Genesys Cloud CX Consultant, you will:

• Design and implement cutting-edge Genesys Cloud CX solutions tailored to business needs.
• Develop and configure IVR/ACD call flows to optimize customer interactions.
• Integrate Genesys Cloud with third-party applications and data sources.
• Lead migrations from legacy systems to Genesys Cloud, ensuring seamless transitions.
• Conduct discovery sessions to understand client needs and translate them into technical solutions.
• Create and maintain technical documentation, best practices, and implementation roadmaps.
• Collaborate with cross-functional teams to ensure smooth deployments and high-quality post-implementation support.
• Analyze and optimize contact center operations to drive efficiency and enhance customer experience.

What We Value:

Beyond technical skills, we are looking for someone who embodies our core values:

• Honesty and Integrity – We believe in transparency, trust, and ethical decision-making.
• Strong Communication – You should be able to explain complex technical concepts in a clear and accessible way.
• Passion and Commitment – We want someone who is genuinely excited about transforming customer experiences.
• Collaboration – Success comes from working together, sharing ideas, and driving innovation as a team.

If you’re ready to take on exciting, high-impact projects in a dynamic consulting environment, we would love to hear from you. Let’s shape the future of customer experience—together.