Jawahar saravanan
About Candidate
Act as a quality control function in chargeback and fraud disputes process.
◦ Researches and analyses complex transactions and referrals to prevent and detect fraud activities, policy violations, merchant disputes, etc with low to high risk
◦ Reviews customer’s transactions/documentation to determine the disputes rights available.
◦ Investigates and mitigates potential or known high dollar loss or risk claims.
◦ Initiated problem statement using statistical analysis, root cause analysis, 5WHY analysis and 5W1H analysis, identified 9,00,000 dollars loss through PEGA 2.0 application.
◦ Trained in Control reports like denied claims, customer letter, ACH claims, Manual claims, claims and recovery tracker, investigating denied decision, stop payment reports.
◦ Manage the chargeback cycle of fraud cases, from investigation to resolution, including reporting and documentation of case outcomes.
◦ Make sure Claims are investigated and closed within regulations time frames SLA (Service level agreement)
Location
Education
I finished my B.com accounting and finance in guru nanak college on April 2020
I finished my CMA Intermediate on December 2020. I am semi qualified CMA
Work & Experience
* Act as a quality control function in chargeback and fraud disputes process. ◦ Researches and analyses complex transactions and referrals to prevent and detect fraud activities, policy violations, merchant disputes, etc with low to high risk ◦ Reviews customer’s transactions/documentation to determine the disputes rights available. ◦ Investigates and mitigates potential or known high dollar loss or risk claims. ◦ Initiated problem statement using statistical analysis, root cause analysis, 5WHY analysis and 5W1H analysis, identified 9,00,000 dollars loss through PEGA 2.0 application. ◦ Trained in Control reports like denied claims, customer letter, ACH claims, Manual claims, claims and recovery tracker, investigating denied decision, stop payment reports. ◦ Manage the chargeback cycle of fraud cases, from investigation to resolution, including reporting and documentation of case outcomes. ◦ Make sure Claims are investigated and closed within regulations time frames SLA (Service level agreement)
