Omar Yamout
About Candidate
Results-driven IT professional with extensive experience in deploying government registration and licensing systems
across Africa and Lebanon. Skilled in end-user support, incident management, and maintaining high availability of
mission-critical government applications. Proven ability to align technical operations with field requirements,
ensuring seamless service delivery, proactive application monitoring, and strong user satisfaction.
Location
Education
Work & Experience
•Launched projects in Sierra Leone. (Vehicle Registration systems, API for payments, plate numbers production and imprinting vehicle registration cards & licenses) •Established projects in Lebanon. (Production of Passports, Resident Permanent card, Visas and boarding systems) •Leading UAT (User Acceptance Testing) phases, ensuring new features met functional requirements before release. •Collaborating with development teams to resolve application bugs, deployment failures, and versioning issues. •Coordinating all aspects of site preparations, including installations and configurations. •Providing client support by troubleshooting issues promptly and effectively on the ticketing system. •Conducting comprehensive training sessions to empower clients with the necessary skills. •Tracing and monitoring slowness & deadlock on applications, database SQL, websites, network & API(s). •Investigating system logs, traces, and error reports to isolate root causes and apply permanent fixes. •Contributed to change management initiatives and optimized business process workflows.
•Developed a secure, interactive website with a modem front-end framework and an intuitive user interface. •Implemented a responsive design that ensured the website was accessible on all windows. •Performed hardware diagnostics and replacements, including servers, storage devices, and peripheral equipment. •Provided technical documentation and creating internal knowledge base articles to streamline issue resolution. •Assisted in system upgrades, patches, and migrations, ensuring minimal downtime and data integrity. •Wrote and executed SQL queries and scripts for data validation, troubleshooting and reporting.
