mohammadsidani13
About Candidate
As an Operations Control Analyst at Bank Audi, I played a pivotal role in monitoring the bank’s infrastructure and branches, providing troubleshooting and support for various teams, stakeholders, and the Help Desk. Utilizing a comprehensive suite of tools, including MicroFocus Operations Bridge Manager, Network Node Management, and Sitescope, I ensured the seamless operation of critical systems.
Infrastructure Monitoring:
- Implemented MicroFocus Operations Bridge Manager, Network Node Management, and Sitescope for thorough infrastructure monitoring.
- Utilized SolarWinds Monitoring by installing agents on servers and adding servers to the platform for comprehensive monitoring.
- Collaborated with IT Security to ensure users are in the correct groups and have the correct access, employing Email Security from Trend Micro.
- Worked on blocking suspicious emails, IPs, and URLs sent from the SOC team to enhance overall security measures.
- Provided hands-on support using HP Service Manager for efficient issue tracking and resolution for all teams.
- Collaborated with cross-functional teams, extending support beyond the Help Desk to various departments.
- Utilized Director for streamlined troubleshooting of Citrix user issues.
- Actively managed security policies and user groups in Active Directory.
- Enhanced security through BeyondTrust Jump technology for secure remote access and privileged account management.
- Functioned as an RPA Developer, specializing in Automation Anywhere, to automate daily business tasks related to Oracle Flexcube and Oracle SQL.
- Applied critical thinking to design algorithms for bots, incorporating XML properties and JavaScript functions to optimize automation processes.
- Managed Automation Anywhere credentials and lockers in the Credential Vault, ensuring secure and licensed bot operations.
- Implemented automation solutions that significantly reduced daily tasks for all teams, enhancing overall operational efficiency.
- Installed agents on servers to facilitate comprehensive monitoring and ensure the optimal performance of critical systems.
Location
Education
I successfully graduated in June 2023 with a Bachelor's in Science of Computer Science and Mathematics from Beirut Arab University. My academic journey, which commenced in 2020, encompassed a diverse range of courses covering fundamental aspects of computer science and mathematics. Notable courses included Discrete Structures, Object-Oriented Programming (OOP), Data Structures, Statistics, Algorithms, Artificial Intelligence (AI), Machine Learning, Data Mining, and Image Processing, along with other essential Mathematics and Computer Science subjects.
Work & Experience
▪ Collaboration with cross-functional teams on designing, developing, and maintaining of various web applications, including e-commerce platforms and content management systems. ▪ Development of responsive user interfaces with modern front-end frameworks such as React and Vue, as well as CSS preprocessors and UI libraries to construct modular and reusable components, and server-side logic using Node.js and Django for seamless data flow and functionality. ▪ Implementing automated testing and continuous integration/continuous deployment (CI/CD) pipelines. ▪ Built RESTful APIs and integrated them with third-party services for seamless data exchange and integrated authentication and authorization systems for secure data access. ▪ Participated in team meetings and contributed to project planning and execution, including providing feedback on architecture and design decisions.
▪ Organizing events and workshops on web development. ▪ Classroom evaluation methods, public and community relations. ▪ Continued learning and professional development through online courses, attending tech conferences, and contributing to open-source projects.
▪ Monitoring and maintaining the organization's IT infrastructure, including servers, networks, applications, and databases. ▪ Designing and developing RPA bots using Automation Anywhere 360 to automate repetitive and manual business processes. ▪ Conducting process analysis and feasibility studies to identify suitable tasks for RPA automation. ▪ Managing changes to the IT environment, including software updates, hardware upgrades, and configuration modifications, following change management processes. ▪ Collaborating with business and IT teams to gather automation requirements and ensure alignment with organizational goals. ▪ Monitoring and managing the organization's IT security infrastructure, including log analysis, intrusion detection, vulnerability scanning, and incident response coordination. ▪ Maintaining up-to-date documentation of IT systems, processes, and procedures and generate regular reports on system performance, incident trends, and relevant metrics.
