Mohamad Khayat

(Working for Myteem/Bostonvision client as a third-party contractor on Salem Group’s behalf) •Scripting: Proficient in PowerShell or command prompt (cmd) scripting to address various issues with Windows 10/11 such as Windows activation notifications and network diagnostics including ping and tracert. • Software Installation and Configuration: Experienced in installing and configuring essential software applications on user PCs including Elevate UC VoIP app, Krip Noise Cancellation AI app, Adobe Acrobat Pro, Zoom, and Microsoft Teams for work or school. • Remote Desktop Services (RDS) Setup: Skilled in configuring and managing Remote Desktop Services on Windows 10/11 for efficient remote access to applications and resources. • Client-specific Application Setup and Support: Capable of identifying, setting up, integrating, and supporting client-specific applications beyond standard software, including VPNs (SonicWall Global VPN Client, Cisco Secure Client, WatchGuard Mobile VPN SSL); VoIP apps (Bling, Level365 cloud, Cisco Jabber); Microsoft Outlook 365 IAM and SSO (Single sign on, Identity access management) email setups and configuration, as well as Microsoft Teams for work or school. Proficient in supporting healthcare platforms such as Nextgen, Nextech EMR, EHR, Practice management support (Ticketing systems), and password reset. • Static IP Offering for Whitelisting: Skilled in providing dedicated Static IPs for whitelisting purposes as required by client applications or servers, such as whitelisting a local static IP address for apps like Phreesia ConnectOncall VoIP app, from the client’s third party’s end. • Ongoing Support and Maintenance: Proactively monitors IT infrastructure, troubleshoots, and maintains services with on-site visits during specified hours. Coordinate with the manager, the Practice’s IT specialists, third party companies which deal with the practice, and Salem Group’s management to keep them informed of the latest updates. • Vendor Management: Proficient in coordinating with suppliers to negotiate optimal deals in response to managerial requests, demonstrating adept negotiation skills and strategic vendor management.

• Demonstrated expertise in help desk technical support. • Configured and troubleshooted Windows 10 and 11. • Diagnosed and resolved basic technical issues. • Produced procedural documentation. • Installed and configured hardware and software. • Configured and managed key systems such as SOPHOS Next Gen. Firewall, VPN, Network-Attached Storage, Control management, Servers, Organization Units, and Internal VLANs. • Conducted ongoing research on IT topics to stay updated with industry trends. • Identified and addressed critical vulnerabilities to enhance security, particularly in the Server room, minimizing the risk of social engineering attacks. • Ensured peak performance of PCs and peripherals through thorough maintenance of both hardware and software. • Exhibited a solid understanding of computer systems and mobile devices (iOS and Android). • Diagnosed and resolved UPS backup battery issues, including defective motherboard and battery components. • Established Google Workspace synced emails in Microsoft Outlook Exchange, optimizing communication workflows. • Provided regular, detailed task updates to management, fostering clear communication and project transparency.

• Assisted in Windows 10/11 image creation, maintenance, and deployment procedures. • Packaged and deployed software applications and drivers to end-user devices. • Participated in Group Policy Object (GPO) management tasks and ensured compliance with organizational policies. • Contributed to vulnerability management efforts by identifying and patching security vulnerabilities. • Managed service requests and tasks efficiently, ensuring timely resolution and user satisfaction. • Utilized PowerShell scripting to automate routine tasks and streamline operational processes.