joanna.s.massaad
About Candidate
Over 10 years of experience in Customer Service. Skilled in problem solving and handling customers’ complaints. Following up between different departments with strong attention to detail. Determined to make a transition in my career by joining a successful company that will allow me a challenging and motivating opportunity where my work and communication skills would be part of its growth.
Location
Work & Experience
• Identify and research potential clients. • Develop and maintain client relationships. • Negotiate Contract terms with clients.
• Recover bad depts in providing recommendations and solutions. • Engage law firms when needed to pursue judgments on charge-offs. • Keep administrative records up to date.
• Persuade customers to buy the bank products. • Maintain a good relationship with with clients and handle their complaints in a challenging anf dynamic environment. • Organize and execute the daily financial and non-financial operations with strong attention to detail and emphasize on both quality and speed.
• Receive applications from car dealers and maintain a good relationship with them. • Reach individual monthly target and annual team objective. • Handle customers’ complaints.
• Persuade customers to purchase a Suzuki car. • Execute the non-financial operations related to the purchase. • Maintain a good relation with clients. • Handle customers’ complaints.