Islam Hamrah

• Led the transformation from a technical service provider to a SaaS-based product company. • Improved operational efficiencey and system performance by 60% by developing a generic service management system serving housing, medical, and cosmetics industries. • Increased conversion rates and reachability by 26% through SEO integration, enhancing visibility. • Successfully migrated existing customers to a new system with zero data loss. • Minimized system production data issues with 15% within one quarter. • Implemented Scrum Agile methodology using Jira and Confluence. Key Responsibilities: • Streamlined stakeholder communication to drive effective product delivery. • Lead requirements gathering sessions to effectively understand user journeys, needs, and pain points. • Business analysis tasks. • Backlog refinement and prioritization. • System integrations and data mapping. • Conduct product analytics for data driven decisions and enhancing user experience based on customer behavior. • Documentation: BRD, SRS, test plans. • Managing product lifecycle: roadmap, user stories, prioritization, sprint planning, retrospectives, release notes. • Creating wireframe sketches for project requirements. • Ensuring product traceability and continuous enhancement.

• Managed a software team to handle clients’ product requirements and deliverables. • Worked across various industries including construction, retail, travel, and e-commerce. • Managed stakeholder requirements to implement ERP solutions, digitizing processes across CRM, WMS, Accounting, OMS, Website, Projects, E-commerce, and Manufacturing and more. • Successfully delivered solutions in different industries. Key Responsibilities: • Resposible for stakeholders communication. • Launching products from requirements gathering to implementation and delivery. • Leading training sessions for clients to understand how to use the ERP solution. • Business and technical support in production operations. • Lead cross-functional teams (UI/UX, Marketing, tech team, and devops) to deliver high-quality ERP solutions, ensuring seamless integration and successful implementations. • Responsible for transforming requirements into visiual diagrams and wireframe sketches to be approved and discussed with teams. • Overseeing mobile apps, web apps, admin panels, and Odoo ERP Systems. • Ensuring successful delivery of client products.