Gerard Najem

- Led comprehensive training and development programs for the company's employees, leading to a 20% increase in employee skills and knowledge. - Initiated Career & Learning path planning, aligning each aspect with the company's goals, which led to a 15% improvement in employee performance. - Organized successful training programs meeting specific objectives for different employee groups. - Collaborated with key stakeholders to identify training needs, leading to a 10% increase in employee productivity.

- Directed comprehensive market research on multiple industries, leveraging data analytics and industry reports to provide valuable insights and recommendations for clients, producing a 20% increase in market share for one client. - Conducted comprehensive competitive analysis on industry-leading companies, capturing market trends, pricing strategies, sales tactics, and operational methodologies; identified key insights to drive business growth and inform strategic decision-making. - Overview of customer acquisition results and analyze potential customers' growth. - Collaborated closely with Project Managers during project initiation to shape the client's business model and execute strategic plans, resulting in a 6% increase in revenue within the first quarter.

- Write business requirement documents (BRD) for the development of new modules - Conduct training sessions to ensure the transfer of knowledge.. - Handling the implementation of new functionalities including parametrization, UAT testing, and live deployment. - Assist in developing user test cases and validating test results during testing. - Assign epic, stories, delegate tasks, and set deadlines to internal teams using JIRA. - Organizing and managing projects, and gathering data by coordinating between developers, technical teams, stakeholders, and business owners to ensure the proper delivery of business solutions.

- Followed up on the sales performance on all the banks products for all retail products in the 8 branches reporting to the regional director and increased results by 15% within one month. - Planned and executed engaging training sessions on retail products and loans, utilizing interactive activities and role-plays, leading to a 40% improvement in product knowledge retention and a 10% increase in sales conversion rates. - Executed comprehensive risk analysis on retail loan portfolio; identified potential credit risks and developed proactive strategies that reduced delinquency rates by 12% - Generated comprehensive statistical reports and utilized data-driven insights to drive strategic decision-making - Evolved the business development strategy in the region, resulting in a 10% increase in client acquisition within six months

- Achieved and exceeded the bank’s target in housing loans products by 20%. - Created and implemented new operational and follow up procedures which reduced processing time by 25%. - Managed a sales team of 5 persons for prospecting new developers and brokers, distributing and following up on all housing loan requests in all 70 branches.

- Managed of 1300 clients and ensured proper customer service along with equipping the existing clients and new clients with retail products and loans. - Surpassed fixed targets by a minimum of 10%.

- Started at the bank as a Teller and got promoted to a Head Teller after 6 months. - Managed the branch's cash and ATMs.