Elie El Barmaky

• Led digital transformation initiatives by developing essential tools, such as a Financial Reporting Tool, which enhanced financial transparency and improved the accuracy of partner reporting. • Designed and deployed an ICT Site Assessment Tool that centralized mission-wide ICT data (including equipment, connectivity, and services) into a Power BI dashboard, thereby eliminating the reliance on fragmented Excel files. • Streamlined IT infrastructure deployment by automating the installation of Linux-based MCC servers across more than 190 sites. This automation reduced setup time by 60% using scripted processes and custom ISO files. • Promoted Green IT practices by identifying and advocating for R2 and ISO-certified WEEE management facilities in Lebanon, Iraq, and Egypt, furthering sustainability initiatives within missions. • Conducted environmental impact studies on digital carbon footprints, providing the Environmental Health Department with advice on CO2 reduction strategies related to email, storage, and IT infrastructure. • Established IT emergency preparedness policies for the Lebanon mission, ensuring rapid IT deployment during crisis scenarios such as war zones and medical emergencies (e.g., Cholera response). • Collaborated cross-functionally with Finance, Data Management, and HQ ICT teams on key projects, optimizing financial reporting and enhancing data visibility across missions.

• Led large-scale network infrastructure and workstation migrations across more than 11 countries, covering over 40 sites and more than 1,000 users. This initiative successfully reduced downtime and improved centralized IT management. • Conducted hands-on training for ICT Managers to promote autonomy in IT operations, resulting in a significant decrease in user support requests and reduced dependency on headquarters. • Designed and implemented the IT infrastructure for MSF’s first-ever bacteriology lab, collaborating with service providers to create customized solutions that meet the organization’s medical requirements. • Co-facilitated ICT Staff Training in Uganda, delivering essential sessions to over 50 ICT Managers from various country missions, ensuring compliance with MSF’s IT standards. • Provided post-migration technical support by developing an extensive technical knowledge library comprising more than 200 documents. This resource significantly decreased issue resolution times and empowered ICT Managers to troubleshoot independently.

• Oversaw IT operations across three offices and four clinic sites, supporting over 150 users while ensuring seamless interconnectivity and optimized infrastructure. • Managed an annual IT budget of $100,000, achieving cost savings by negotiating improved telecommunications, connectivity, and support contracts with suppliers. • Developed a web-based appointment system, which eliminated paper-based scheduling in clinics. This innovation reduced overbooking and optimized doctors' schedules, resulting in improved patient flow. • Deployed and maintained multiple servers to support medical data collection, financial management, and essential IT services, ensuring data integrity and accessibility. • Led telecom operations, managing VSAT satellite communication systems to maintain secure and reliable connectivity in remote areas. • Established comprehensive ICT policies covering security, data backups, workstation usage guidelines, and a RACI framework, which enhanced compliance and operational clarity. • Served as the GIS focal point, creating over 20 QGIS-based maps for logistics, evacuation routes, and visualization of medical statistics, which supported mission-wide strategic decision-making.

• Managed SQL Server databases containing over 80,000 case files, ensuring data integrity, accessibility, and optimal performance. • Optimized SQL reporting queries, decreasing processing time from 45 minutes to under 1 minute, which significantly improved operational efficiency. • Developed a web-based archiving system that allows for real-time tracking of physical case files and employee assignments, streamlining document retrieval and minimizing lost records. • Provided technical support to the department, proactively addressing IT-related issues to reduce the workload of the ICT team and enhance daily operations.

• Managed a Tier 3-standard data center with four full 52U server racks, supporting over 200 users with a high-performance IT infrastructure. • Oversaw the network infrastructure, which included server management, routers, switches, and VSAT connectivity, ensuring 99.9% uptime and seamless operations. • Led the implementation of a VSAT connectivity project, handling licensing with the Ministry of Telecom and coordinating the installation with external suppliers to ensure uninterrupted communication. • Deployed a centralized, LDAP-connected printing system using Canon, which reduced printing costs, paper waste, and toner consumption by 40% through controlled access and monitoring. • Managed the IT infrastructure setup during an office relocation, collaborating closely with external suppliers and HQ ICT teams to ensure a smooth transition to an advanced, high-availability IT environment. • Provided IT support to over 200 employees and affiliated entities, ensuring high availability and minimal downtime through proactive system monitoring and troubleshooting.

• Managed quality assurance for VoIP wholesale and retail traffic, ensuring optimal communication quality and availability across multiple countries for hundreds of interconnected wholesale clients. • Oversaw traffic management for these clients and suppliers, generating millions of dollars annually and handling millions of minutes of traffic each day. • Administered over 10 servers and VoIP switches (both hard switches and soft switches) remotely, ensuring service reliability and efficiency for our US-based data center. • Managed rates, routing, and the implementation of VoIP solutions, optimizing communication services to enhance operational performance. • Led project management for the development of a VoIP mobile app, collaborating with external suppliers to provide VoIP services to retail customers, thereby enhancing service offerings and improving customer satisfaction. • Provided customer support for retail clients, utilizing traffic metrics to assess and improve client satisfaction and service performance.