bilalsantina
About Candidate
Location
Education
Management Information Systems is an intersection between business and technology. This helps a business operate more effectively and better serve the customer. Similarly, we work on implementation of business systems inside of company/organization to improve the work flow and to achieve the goals
Work & Experience
Lead and manage the IT Support team to ensure timely, efficient, and high-quality technical assistance for clients, educators, and internal teams. Collaborate closely with Project Managers, Account Managers,and the COO to align service delivery with strategic business and client goals. Oversee end-to-end service operations for educational technology solutions, ensuring consistent up-time, performance, and user satisfaction. Provide leadership, mentorship, and skills development opportunities for IT Support team members to foster growth and retention. Act as the escalation point for complex technical and client issues, ensuring resolution meets quality and SLA standards. Partner with cross-functional teams to roll out new Ed-tech tools, software updates, and platform enhancements with minimal disruption to users. Contribute to business growth by identifying opportunities for additional services, product adoption, and improved client engagement.