Gerome Anthony Lauresta

Support the Flexport Freight / Convoy Platform Billing team. Assist the team in billing invoices and auditing charges to ensure we are billing accurately that needs to be completed on time and with accuracy. Reports and collaborate with cross-functional stakeholders including Finance, Account Management and Operations teams. Provide the best Shipper experience possible in line with Convoy’s core values through accuracy and constant communication

Schedule and coordinate meetings with clients. Organize, summarize, and present data in a clear and concise manner. Design and develop curriculums, agendas, templates, materials, and PowerPoint presentations. Gather, process, and analyse client feedback. Create comprehensive overviews, summaries, and reports based on collected data. Map out client processes using AI tools. Provide recommendations for AI tools to enhance mapped out processes. Redesign Standard Operating Procedures (SOPs) and process maps (training will be provided). Activate accounts and courses in Xpedite's online academy. Offer client support: set up accounts, check availability for meetings, and answer queries on provided templates. Work closely with the consultants team to ensure seamless integration and collaboration

Manage Open Requestions and Audit all open position by Business Consultants and Clients Active Requisition Management and Introduction to all active POC establish the communication method to have a quality check. Follow up with clients to ensure client satisfaction with active talent and make propose a solution to rectify any issues. Provide Recruiters and Business Consultants feedback accordingly. Work with Recruiters to provide talent retention all active projects. Manage backfill of all active placements (New Talents replacement or SMRT

Gather and verify invoices for appropriate documentation prior to payment Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger Monitor and collect accounts receivable by contacting clients via telephone, email, and mail Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing Support other accounting and finance team members, inventory management, and cost accounting

Managing project teams that are responsible for designing and implementing new processes or improving existing ones Ensuring that all operations processes meet company standards and are compliant with regulations. Managing teams of employees across multiple departments to ensure that operations run smoothly Developing and maintaining relationships with vendors and suppliers Monitoring employee productivity and attendance to identify any areas for improvement Ensuring that all departmental policies and procedures are followed Planning and coordinating operational activities within an organization such as meetings, events, or conferences- Managing projects that involve new product development or changes in technology

Receives incoming and make outgoing telephone calls and corresponds with current customers/ merchant who may have fraudulent activity on their account/merchant establishment. Performs research on accounts with disputes in order for it to be resolved.- Identify fraud prevention opportunities and recovers losses.

Fraud and Risk Management Positively respond to inbound phone calls regarding customer needs with Visa products Adhere to established procedures and guidelines while providing quality customer service in order to meet/exceed department standards Utilize all tools to properly support, action and document all related questions and needs Accurately update and maintain cardholder data in appropriate databases- Multi-task across several computer programs to respond to customer inquiriry

American Express Answers all billing and general inquiry about customer’s accounts. Handle escalations and supervisory call in absence of agent's supervisor • Responsible for cascading new updates from On-shore clients, OIC