naeemyk

 Lead operations for three Tier III +data centres, delivering 99.99% service uptime supporting 200+enterprise clients  Designed and executed co-location infrastructure for clients including rack layouts, structured cabling, power allocation, and remote hand services  Reduced downtime risks through proactive monitoring of HVAC, power, fire suppression, and leak detection systems using DCIM  Conducted monthly capacity planning to align infrastructure with customer growth forecasts, increasing utilization efficiency by 20%  Partnered with enterprise clients for technical planning, SLA adherence, and onboarding to ensure successful deployment

 Delivered comprehensive data center infrastructure solutions tailored to customer requirements, ensuring scalable, resilient, and efficient systems.  Coordinated with sub-contractors for the successful installation of critical systems including precision cooling units, UPS and power distribution, fire suppression, water leakage detection, and structured network cabling.  Managed end-to-end project commissioning, ensuring quality assurance, regulatory compliance, and successful sign-off upon completion.  Participated in the planning and design phases of data center infrastructure, focusing on Tier III/IV standards and best practices.  Supervised sub-contractor workstreams, monitored progress, and ensured timely execution through regular on-site follow-ups and reporting.  Worked on Environmental Management System (EMS) solutions to ensure alignment with sustainability and operational efficiency goals.  Led structured cabling implementation of the I-Patch Intelligent Infrastructure Management System in the Occidental Oman data center project.

 Administered Windows AD Forest, Exchange services, and server infrastructure across multiple regional sites, ensuring seamless IT operations.  Provided Tier 2 and Tier 3 remote support to local and GCC sites, resolving technical issues efficiently and minimizing downtime.  Led the implementation of key IT solutions including ManageEngine Desktop Central and Citrix Farm, enhancing system management and remote access capabilities.  Managed SAN storage cluster connectivity and LTO-4 tape backup systems, supporting data integrity and business continuity.  Contributed to the integration of Environmental Management System (EMS) solutions, promoting energy-efficient and sustainable IT practices.

 Managed the Cosmocom Voice Product hosted at VSNL, providing 24/7 nationwide customer support and ensuring reliable voice infrastructure.  Led shift scheduling and team coordination while liaising with VSNL's customer operations to resolve technical and service-related issues.  Monitored application and network servers remotely, collecting performance data for trend analysis and capacity planning.  Implemented Cosmocom solutions at customer sites and participated in change management to ensure smooth project execution.  Provided basic installation and support for Cisco LAN, WAN, and wireless products, contributing to overall network stability.

 Administered Windows 2000 domain infrastructure, including user access, data backups, and core network services.  Provided remote technical support for US and UK clients, ensuring timely resolution of issues and service continuity.  Played a key role in implementing infrastructure for major airline projects, including British Airways, Virgin Atlantic, Etihad, FedEx, and Sabre.  Led patch panel and structured cabling setup for new office migrations, ensuring seamless connectivity and system readiness.  Managed first-level support teams and coordinated with third-party engineers to resolve hardware and software issues on IBM and Netfinity servers.