Jean Michel Eid

• Focus on building web development projects using Laravel, including database migra?ons, model crea?on, and MVC architecture. • Implement REST APIs, manage authen?ca?on and authoriza?on, and integrate external services via APIs. • Collaborate with external services using APIs and manage communica?on effec?vely. • Use Git for version control, Postman for API tes?ng, and work with JSON and SSH keys. • Engage in mobile development using FluXer to create cross-plaZorm mobile applica?ons for iOS and Android. • Design user interfaces, manage dependencies, and integrate backend APIs. • Implement local storage with shared preferences for mobile apps. • Gain experience in quality assurance, performing different types of tes?ng, including automated, manual, and exploratory tes?ng. • Open bugs, write test cases, and develop test plans, understanding the differences between white box, black box, and gray box tes?ng. • Par?cipate in project management tasks, including defining and managing sprints, wri?ng user stories, and defining acceptance criteria. • Manage sprint backlogs, ensuring efficient use of resources and adherence to project ?melines. • Learn the fundamentals of data science, focusing on data analysis, machine learning, and data visualiza?on. • Develop a strong understanding of cybersecurity concepts and apply best prac?ces to protect systems, networks, and data from cyber threats.

• Oversee the order queue management process six days a week, ensuring efficient assignment of new orders using the automated system. • Coordinate closely with relevant departments to resolve issues related to previous or canceled orders, ensuring high levels of customer satisfaction. • Conduct follow-up calls with drivers to confirm accurate order processing and address verification, preventing any logistical issues. • Proactively address any order-related issues, especially live orders requiring administrative intervention, and utilize system capabilities to reassign orders to other drivers when necessary. • Consistently achieve and maintain KPI targets for order fulfillment and service quality, driving operational excellence. • Report daily driver performance and issue resolution to Fleet Managers, contributing to improved training and communication strategies. • Relay market feedback to the technology team, suggesting system enhancements and reporting bugs to optimize the automated process. • Manage driver communications, addressing inquiries and creating support tickets when necessary. • Execute store launches by analyzing data and assigning appropriate delivery areas (polygons) tailored to each store’s location. • Design and implement store-specific polygons in response to management directives, ensuring optimized delivery zones. • Develop and implement operational strategies to enhance overall efficiency and reduce order processing times, aligning with company goals. • Conduct regular performance reviews and provide feedback to drivers, fostering continuous improvement and professional growth.

• Assembled and programmed mining rigs, optimizing hardware and software configurations to ensure high efficiency and performance for cryptocurrency operations. • Provided comprehensive technical support to users, diagnosing and resolving a wide range of technical issues, and enhancing overall system reliability. • Successfully trained and mentored team members, developing their skills in hardware setup, software troubleshooting, and IT best practices, which improved team performance and productivity. • Managed system configurations and updates, including software installations and security patches, to maintain a secure and stable IT environment. • Developed and maintained detailed technical documentation and user guides, streamlining support processes and facilitating knowledge sharing within the team. • Implemented proactive monitoring solutions to detect and address potential issues before they impacted system performance, contributing to a reduction in downtime.