Rawan Hamidi sakr
About Candidate
1.Boost client Growth and Retention: Create and put into action efficient plans to increase client retention.
Work together with the marketing group to introduce loyalty and referral schemes.
2.Drive Data-Informed Enhancements:
Examine user data and feedback to find trends and useful insights.
Make data-driven suggestions to stakeholders in order to support the platform’s ongoing development.
3.Gain Knowledge of Fintech:
Keep abreast of developments and trends in the industry to better serve and anticipate the needs of your clients.
Utilise analytics to find chances for cross-selling and upselling while customising suggestions to user objectives.
Location
Education
I gained extensive knowledge of e-commerce platforms, online customer behaviour, and digital marketing tactics from this training. It improved my ability to use data analytics, marketing technology, and digital tools to create successful online campaigns, maximise client interaction, and propel company expansion in the digital sphere.
A thorough foundation in business principles, such as organisational behaviour, leadership, strategic planning, and operational efficiency, was given by this degree. It improved my comprehension of fundamental business operations like marketing, finance, and human resources while strengthening my capacity to use managerial techniques to boost team productivity and propel company accomplishment.
Work & Experience
• Ensured smooth communication and relationship management by keeping over 150 prospects' and clients' contact information current and accurate. • Strengthened client loyalty by establishing enduring relationships with clients and attaining a 95% retention rate. • Carried out primary research, made proposals, negotiated agreements, and finalised more than 12 transactions every quarter, all of which helped to increase revenue by 8%.
• Conducted market research that helped inform strategic marketing choices by identifying 10% growth prospects in new trends. • Created and executed email campaigns that increased audience engagement by 15% and had a 25% open rate. • Produced and managed social media content that, in only two months, step up the number of followers by 20%.
• Planned more than 40 shipments per day, guaranteeing precise and on-time delivery while increasing productivity by 5%. • Resolved 90% of customer enquiries, where 10% fewer escalations occurred as a result.