Yahya Rahman Khan
About Candidate
Location
Education
During my Computer Science Engineering degree at Global Institute of Engineering & Technology, I studied key subjects like Computer Networks, Cloud Computing, Software Engineering, and Cryptography & Network Security. These courses equipped me with skills in system design, cloud app management, project leadership, and cybersecurity.
Work & Experience
- Swiftly addressed network connectivity problems, consistently achieving a 95% resolution rate through prioritization and effective diagnostic methods. - Oversaw network implementation using Cisco equipment, enhancing performance by fine-tuning routing protocols and virtual network configurations. - Administered Windows Server systems and directory services, boosting user access management efficiency by 25% through refined policy strategies. - Bolstered network protection using advanced security appliances, implementing robust VPN solutions that decreased vulnerabilities by 30%. - Leveraged infrastructure-as-code tools to streamline cloud resource management, resulting in a 35% reduction in manual operations.
- Provided multi-site IT support, maintaining a 98% user satisfaction rate while consistently meeting service level agreements. - Served as the primary point of contact for network and server issues, utilizing ServiceNow for efficient ticket management and rapid problem resolution. - Specialized in hardware deployment and SAP software implementation, reducing issue resolution time by 40% through expedited installations and troubleshooting. - Ensured seamless IT operations through prompt system deployment and configuration. - Contributed to the development and implementation of IT policies, enhancing security, compliance, and overall operational efficiency. - Maintained business continuity by providing swift IT solutions for network and system disruptions.
