Garen

• Collaborated with business groups to gather information from stakeholders, cross-functional teams, and SMEs to analyze business needs and document requirements to support the design • Driven, created and updated process flows for efficiency and simplified the steps • Facilitated group meetings, including leading UAT and tested the complete solution • Lead and managed small to medium projects for select business units • Collaborated with business groups, facilitating group meetings • Identified solutions to automate processes and eliminated friction for a business unit • Provided timely input to reports, responses to inquiries and development of client-driven requirements and deliverables

• Delivered high quality Enhanced Due Diligence reviews on high-risk customers • Managed risk through adherence to policies and procedures • Assessed risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding • Performed complex branch operational duties as assigned • Partnered with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management) • Proactively arranged and participated in client visits and performed service quality check-in calls to clients • Acquired new customers through prospecting efforts while maintaining and deepening existing customer relationships

• Handled different risk level of customers (high, medium and low) in KYC preparation for corporate and retail clients • Analyzed and assessed risk factors (country of residence, nationality, Beneficial Owner, occupation, etc.…) • Ensured all KYC related documents submitted are in line with approved policies and procedures • Created and updated customer profiles in accordance with/to KYC requirements • Contributed to improve quality and efficiency of KYC process • Worked on the basis of international legislations and tax laws • Contributed to improvement of quality and efficiency of assigned tasks • Provided information to customers regarding their queries and resolving their issues • Comprehended the request of the customer and met the quality standard set by the management • Managed and executed client transactions with respect to business and individual banking, credit and investment products. Ensured transactions are completed within audit and compliance standards as well as timely • Enforced banking policies and procedures to ensure operational integrity while maintaining high client satisfaction • Assisted in properly following and implementing all bank audit procedures • Participated in creating customer loyalty through needs-based conversations in order to deliver a differentiated customer experience • Developed and maintained knowledge of bank products and services from retail loans, to SMEs, credit lines and insurance products • Drove proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment settin

• Processed transactions such as deposits, cash checks, cash withdrawals, bank card payments, loan payments and safe deposit payments • Reviewed customers’ accounts and answering basic customers’ questions pertaining to account activity • Explained, promoted and sold consumer products or services • Complied with bank’s security guidelines and procedures